LMD Learning Solutions - Process and product knowledge

	HOME LMD EXPERTISE > Management and Leadership > Equality and Diversity > Personal Development > Induction > Performance Management > Process & Product Knowledge > Effective Procurement LMD SERVICES > Learning Design > Workshops > E-learning > Blended Solutions > Surveys & Diagnostics > Online Resources > Performance Support ABOUT LMD > How We Work With You > LMD Core Values > Our Partners > Our Clients > Success Stories > Contact Us		Process & Product Knowledge Business Processes Business Processes are the backbone of any business. Good processes and procedures ensure a business runs effectively, efficiently and consistently. They provide employees with the direction they need to perform tasks with ease and accuracy. However, getting consistent employee engagement with processes and procedures is often neglected. People are left to work out processes and procedures for themselves, which can lead to functions being carried out in the way an individual thinks they should be done, rather than how the business needs them to be done. The results can be poor performance, demotivation, or tension between teams. LMD can work with you to resolve problems and bring about understanding and engagement. Our services cover: Editing documented processes and procedures to ensure that structure, language and layout are clear, simple and engaging for users Designing bespoke workshops to bring alive a process, delivering practical experience on how to work to a particular processes/procedure Training needs analysis to establish pocket problems giving clear focus on where the business needs to provide business process training Product Knowledge Product training has to be to the point and at the same time involve your audience to gain their buy-in. It’s about getting the right messages to the sales team and resellers, and making these messages memorable and usable. We will work with you to deliver product knowledge training that helps your sales people and resellers truly understand your products, how they work, and how to sell them. We can help you to achieve this quickly and effectively through our experience of designing and developing product knowledge infomercials. We: include real-life scenarios, using animations and interactions, to create a familiar cultural feel ensure that your best practice selling techniques are embedded into the learning, along with processes and information to support product sales make the learning experience memorable by creating fun interactions which challenge and test knowledge and skill, to ensure the learning is being retained and not just sat or clicked through We don’t have a prescriptive approach - let’s talk together, consider the audience and the learning need, and agree the best solution to secure your business objectives. It could be classroom workshops, it could be e-learning, it could involve performance support or online resources, or a blend of some or all of these options. Until we’ve talked, we won’t know. © 2008 LMD Learning Solutions Ltd, Registered in England no 236706. Website designed by Palazzo

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LMD EXPERTISE

> Management and Leadership
> Equality and Diversity
> Personal Development
> Induction
> Performance Management
> Process & Product Knowledge
> Effective Procurement

LMD SERVICES

> Learning Design
> Workshops
> E-learning
> Blended Solutions
> Surveys & Diagnostics
> Online Resources
> Performance Support

ABOUT LMD

> How We Work With You
> LMD Core Values
> Our Partners
> Our Clients
> Success Stories
> Contact Us

Process & Product Knowledge

Business Processes
Business Processes are the backbone of any business. Good processes and procedures ensure a business runs effectively, efficiently and consistently. They provide employees with the direction they need to perform tasks with ease and accuracy.

However, getting consistent employee engagement with processes and procedures is often neglected. People are left to work out processes and procedures for themselves, which can lead to functions being carried out in the way an individual thinks they should be done, rather than how the business needs them to be done.

The results can be poor performance, demotivation, or tension between teams.

LMD can work with you to resolve problems and bring about understanding and engagement. Our services cover:

Editing documented processes and procedures to ensure that structure, language and layout are clear, simple and engaging for users
Designing bespoke workshops to bring alive a process, delivering practical experience on how to work to a particular processes/procedure
Training needs analysis to establish pocket problems giving clear focus on where the business needs to provide business process training

Product Knowledge
Product training has to be to the point and at the same time involve your audience to gain their buy-in. It’s about getting the right messages to the sales team and resellers, and making these messages memorable and usable.

We will work with you to deliver product knowledge training that helps your sales people and resellers truly understand your products, how they work, and how to sell them.

We can help you to achieve this quickly and effectively through our experience of designing and developing product knowledge infomercials. We:

include real-life scenarios, using animations and interactions, to create a familiar cultural feel
ensure that your best practice selling techniques are embedded into the learning, along with processes and information to support product sales
make the learning experience memorable by creating fun interactions which challenge and test knowledge and skill, to ensure the learning is being retained and not just sat or clicked through

We don’t have a prescriptive approach - let’s talk together, consider the audience and the learning need, and agree the best solution to secure your business objectives. It could be classroom workshops, it could be e-learning, it could involve performance support or online resources, or a blend of some or all of these options. Until we’ve talked, we won’t know.